We’d love to hear from you.
Whether you have a question about our platform, need technical support, or want to explore enterprise plans — our team is ready to help.
Send us a message
Fill out the form below and we’ll get back to you within 24 hours.
Other ways to reach us
Prefer a different channel? Here are all the ways you can connect with our team.
We aim to respond to all inquiries within 24 hours. Enterprise customers receive priority support with sub-30 minute response times for critical issues.
The right support for every need.
Different questions deserve different experts. Reach the right team directly.
Sales Inquiries
Questions about plans, pricing, or enterprise needs? Our sales team is ready to help.
Technical Support
Having trouble with integration, API, or account issues? Our engineers are here.
Partnerships
Interested in partnering with us? Let's explore how we can work together.
Media & PR
For press inquiries, media assets, or interview requests with our team.
Visit us at one of our global offices.
Our team works across two continents. Drop by, schedule a meeting, or send us mail — we’d love to connect in person.
Frequently asked questions.
Find quick answers to common questions about contacting us and getting support.
Most inquiries receive a response within 24 hours. Technical support tickets are prioritized and typically answered within 1 hour during business hours. Live chat offers the fastest response at an average of 2 minutes.
Yes, phone support is available Monday through Friday, 9:00 AM to 6:00 PM EST. For the fastest resolution, we recommend starting with live chat or submitting a support ticket so our team can prepare before your call.
To help us resolve your issue quickly, please include: your account email, a detailed description of the issue, any relevant error messages or screenshots, and steps to reproduce the problem. For API issues, include your request/response logs.
Yes, Enterprise plans include a guaranteed support SLA with priority phone and chat support, a dedicated solutions engineer, and guaranteed response times of under 30 minutes for critical issues during business hours.
Absolutely! You can book a personalized demo through our sales team. Email sales@dottormail.com or use the live chat to schedule a demo at your convenience. Demos typically run 20–30 minutes and include a Q&A session.
Our headquarters are located in Turin, Italy at Strada Val S. Martino, 111, 10131 Turin. We also have a satellite office in San Francisco. Check our office locations section for full details and Google Maps integration.
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